All cancellations and refund requests must be completed via telephone only.
A large portion of our carrier tickets, vacation bundles, and administration charges are non-refundable.
Eligibility Criteria
Refund requests are processed only if the following conditions are met:
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You have formally applied for a cancellation/refund and the specific fare rules permit it.
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You are not a "No Show." Most "No Show" appointments are ineligible for supplier waivers or refunds.
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We are able to secure waivers from the specific travel providers (airlines/hotels).
Processing Timeline
All requests are handled sequentially. Upon submission, you will receive an email acknowledgment with a tracking number.
Standard Cycle: 60 – 90 Days
Timeframes depend entirely on supplier response and bank processing times.
Fees & Penalties
Refund fees are charged on a per-ticket, per-person basis.
- Original booking service fees are non-refundable.
- Most providers charge a specific penalty for refunds.
- If a supplier denies a refund, we will refund our processing fee.
Acknowledgment of a request does not automatically qualify you for a refund; final approval rests solely with the travel provider.